At First Parking LLP referred here as ("us", "we", or "our"), we take your privacy seriously and will only use your personal information to administer your PCN/PPN and to provide the services you have requested from us. This Privacy Policy governs the way First Parking LLP the data controller, collects, uses, maintains and discloses information collected from users (user) of the website (site). This privacy policy applies to the site and all products and services offered by First Parking LLP.

Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

DVLA data

(England and Wales) Under schedule 4 of the Protection of Freedoms Act 2012 we have the right to obtain vehicle keeper details from the DVLA for the legitimate interest of car parking management. If ANPR (automatic number plate recognition) technology is being used this right will be exercised as soon as a PCN has been checked to ensure we notify the registered keeper as soon as possible. If a PCN has been issued by an enforcement offer the right to obtain this information will be exercised if the PCN remains outstanding after 28 days of the notice being issued. These processes are carried out as per the BPA and DVLA guidelines and we are audited on a regular basis to ensure our compliance. Individuals are notified of these rights and processes on both signage within the area we enforce and within subsequent notices that are issued.

Non-personal Identification Information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilised and other similar information.

Web Browser Cookies

Our Site may use cookies to enhance user experience. Users web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How We Use Collected Information

First Parking LLP may collect and use users personal information for the following purposes:

  • To process payments

We may use the email address to send them information and updates pertaining to their account.

How we protect your information. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. We retain data for as long as necessary or as directed by the DVLA. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Personal Information

We do not sell, trade, or rent users personal identification information to others. When assessing an appeal we may need to share the appeal and PCN details with our client. This will ensure the appeal and PCN can fully be reviewed allowing your circumstances to be considered as per the BPA guidelines. We may be asked from time to time to confirm vehicle movements via our systems by local law enforcement officers, we are legally obliged to do so if it assists with investigations.

Parking Appeals or Payments

By using our Website you consent, or confirm that the person on whose behalf you are submitting that information consents, to the use of that information.

In the case that you are contacting us regarding Parking Charge Notice related matters, you consent to us that your personal data or the person on whose behalf you are submitting that data for, consents to the use of that data provided to us by you and that the data provided may be shared with:

  • Our payment processor for online payments.
  • Our Client when assessing an appeal. This will ensure the appeal and PCN can fully be reviewed allowing your circumstances to be considered as per the BPA guidelines.
  • Credit reference agencies for ensuring that we are sending correspondence to you at your most recent address or the address of whose behalf you submitted the data for.
  • Debt Collection agencies for the purpose of recovering unpaid Parking Charge Notices.
  • Solicitors firms for the purpose of recovering unpaid Parking Charge Notices.
  • The British Parking Association in the case of audits.
  • The Parking On Private Land Appeals (POPLA) Service for the purpose of parking appeals services.
  • The (DVLA) in the case of audits.
  • Any other duly authorized sub-contractors or land owner.
Permit Holder Information

For which the landowner, University or NHS Trust shall be the data controller for the purposes of the Data Protection act 1988

Third Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensor's and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that websites own terms and policies.

Changes to this Privacy Policy

First Parking LLP has the discretion to update this privacy policy at any time. When we do, we will revise the date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy please do not use our site. Under GDPR regulations you have the right to be informed, the right of access, the right of rectification, the right of erasure, the right to object and the right to restrict processing. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: First Parking LLP, 10 Temple Back, Bristol, BS1 6FL; [email protected]

This document was last updated in March 2018

Pay My PCN online with First Parking, we collect PCN Payments at itemprop="affliation">First Parking. We're based in South Croydon, Greater London